Trust International Insurance Company (Cyprus): This privacy notice provides an overview of the information we collect about you, the purposes for which we use your information and who we share your personal data with.
WHO ARE WE Trust International Insurance Company (Cyprus) Ltd («Trust Cyprus», «we», «us», «our») is a member of the Nest group of companies («Group») and is a limited liability company with shares with registration number HE 42182. For any further details you may communicate with our DPO at firstname.lastname@example.org. We are committed to protecting the privacy and security of the personal information of its clients, potential clients, insurance policy holders, authorised parties, vendors, business associates and third-party claimants, third parties (non-claimants) and guarantors (the «data subjects», «you»). Trust Cyprus is a «data controller» which means that we are responsible for deciding how we hold and use personal information about you THE KIND OF PERSONAL INFORMATION WE HOLD ABOUT YOU Depending on the type of your insurance cover, we will collect, store, and use the following categories of personal information about you in our various departments: Basic personal details and Contact Information such as name, Email, Address, Telephone Number, age, Marital Status, Gender, Date of Birth, Occupation, Vehicle License Plate, Telephone Recordings, Identification Information such as ID, Passport Number, Driving License, Photograph, Signature Specimen, Insurance Policy related Information such as Policy and claim identifiers, insured items, previous insurance claims, valuation report, Financial Information such as: Bank Account Number and IBAN Certificate, Assets, Income, Fees for Services, Financial Turnover Credit Reference information and Credit Score. We will hold some sensitive personal information of you such as: Medical Information and Health Condition: health (physical and mental) status, injuries, disabilities, medical diagnosis, medical and medicinal treatment, unhealthy personal habits (such as alcohol consumption or smoking) and any other information related to medical history/ Other sensitive information: certificate of clean criminal record where necessary, Pending criminal or civil litigation against you, History of bankruptcy, Police Reports and Governmental Authorities Reports and any other reports, such as accident reports.
HOW WE WILL USE INFORMATION ABOUT YOU We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: (1) where it is necessary in order to perform the contract we have entered into with you. (2) Where we need to comply with a legal obligation. (Comply with applicable laws, comply with court orders and requests from Supervisory Authorities) (3) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (4) Where you provided your consent (5) Where we need to process your personal data in order to protect your vital interests or those of another person. If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you and for instance not able to satisfy your claim, or we may be prevented from complying with our legal obligations or otherwise not be able to enter into or carry out any contractual relationship with you.
HOW IS YOUR PERSONAL INFORMATION COLLECTED We collect personal information about the data subjects: (a) Directly from you (b) Through other sources (e.g. through our vendors such as Road Assistance companies, Insurance Agents/Brokers, third party insurance companies, credit reference agencies & credit bureaus) DATA SHARING, We may have to share your data with third parties, including third-party service providers and other entities in the Group. We may transfer, store and process your personal data outside the European Economic Area. If we do, you can expect a similar degree of protection in respect of your personal information through contractual arrangements to observe confidentiality and data protection assuring they comply with data protection law and the GDPR.
AUTOMATED DECISION-MAKING, We are using automated decision-making in circumstances including, where it is necessary to perform the contract with you or with your explicit written consent and where appropriate measures are in place to safeguard your rights. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
DATA RETENTION We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
YOUR RIGHTS Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Office of the Data Protection Commissioner.
Solutions 4U: Below is an update regarding your personal data and how it is related to Solutions 4U Insurance Agents & Consultants Ltd ("the Company"). For your convenience, basic definitions mentioned in this update, explained below:
• Personal Data ("Personal Data" or "Data"): A reference to personal data means any information that concerns you and identifies or can verify your identity, such as your name, telephone or identity/passport number. Further processing of personal data means any act or series of acts performed on your personal data, including, but not limited to, collection, registration, organization, structure, storage, search for information, use, all forms of disposal, deletion, destruction.
• Regulation (EU) 2016/679 (the "Regulation"): Reference to an article means an article of this Regulation. The Company collects and processes your personal data in accordance with the spirit of the Regulation, the main purpose of which is to protect the personal data of individuals by establishing rules both for the protection of individuals with regard to the processing of personal data and for the free movement of such data. Please note that this information is addressed to all-natural persons who are existing customers, potential customers or natural persons who maintain any other business relationship with the Company. At Solutions 4 U Insurance Agents & Consultants Ltd, we consider it very important to protect your personal data and information, and we will only use them to manage your account, calculate premiums, and provide you with suggestions, products or services that you ask from us. Under no circumstances will we request data from you that is not required for the above reasons. We also use your data to handle some of your complaints or any of your requirements or claims to assist you by answering questions like or updating you for anything that concerns you or anything you need to know or whatever is pending and anything relating to the execution and management of your insurance contract or to comply with any of our obligations laid down by law. Access to your personal data and information will be provided to the staff of Solutions 4 U Insurance Agents & Consultants Ltd, your insurance intermediary and its partners as well as our computer support company. We will forward this data to the Insurance Companies from which we will either request a bid or submit a proposal for insurance or we will ask for an insurance policy to be issued or renewed or modified or managed. We may also send your data to other insurance companies or insurance intermediaries if you ask us to do so. Your data will be kept with us for the duration of your insurance policy and for a further 12 years or more if there are judicial, legal or other grounds for doing so. In any case, you have the right to ask for the deletion of your data when the reason for it was given no longer exists. You also have the right to withdraw your initial consent whenever you decide. In this case, you may lose your insurance coverage, cancel your insurance policy or not be renewed and you may have your insurance policy interrupted. In some cases, deleting your information may make it more expensive or even impossible to reinsure you, e.g. loss of right of non-claim or medical history. Whenever you decide, you can access all of your data. You can also request a correction of your data. A copy in electronic or printed form, if requested, will be sent to you within 30 days at no charge. If you have any complaints and / or disagreements about the way we use your personal information, you are kindly requested to notify us and the Company will immediately undertake to investigate and inform you of your complaint. In any case, you reserve the right to file a complaint with the Personal Data Protection Commissioner's office.
We offer a 24-hour service line available for anything you need by calling:
USA / Canada
+1 514 448 4417
+33 9 70 73 22 47
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